Experience the Ladera, a compact and sleek heater equipped with a spacious 2.0 cu. ft. firebox that accommodates logs up to 18 inches in length. This feature ensures impressive flames, extended burn times, and a continuous source of comforting warmth. With its clean-face design and expansive viewing area, the Ladera fireplace allows you to fully immerse yourself in the mesmerizing beauty of an unobstructed fire. Embrace the perfect combination of style and functionality with the Ladera, enhancing the ambiance and coziness of your living space. Features Circulating radiant design features ceramic glass for optimum heat transfer EPA variable-rate certified high-efficiency wood heater 2.0 cubic foot insulated firebox that accepts up to 18” log size for increased performance White stacked textured refractory panels with integrated ash lip and decorative cast iron log retainer Air combustion control for variable heat output with air boost for faster wood ignition during startup Includes insulated outside air kit (required for use) 55,000 BTUs and heats up to 1,500 square feet* Efficient air wash system that keeps glass clean Steel door with heat-resistant door handle that stays cool to the touch 175 CFM blower included for gentle air distribution into the room Durable high-temperature paint finish Limited Lifetime Warranty *Square-foot heating capacities are approximations only. Actual performance may vary depending on home design and insulation, ceiling heights, climate, condition and type of wood used, appliance location, burn rate, accessories chosen, chimney installation and how the appliance is operated. BIS COLLECTION Every high-efficiency wood-burning fireplace from the BIS collection is EPA-certified, which means that you can count on dependable warmth with the added bonus of responsible burning. Specifications Product Type Wood-Burning Fireplace Framing Width 36" Framing Height 37-3/4" Framing Depth 22" EPA EPA Certified Design Style High-Efficiency View Style Front-View Venting USA 6"-IHP Snap-Pak Venting Canada 6"-Security Chimney; Secure Temp ASHT+ or S-2100+, DuraVent; DuraTech Canada or DuraTech Premium Warranty Limited Lifetime Warranty About Astria Astria Fireplaces® is a renowned company in the fireplace industry, dedicated to creating exceptional and innovative heating solutions. With a commitment to quality craftsmanship and cutting-edge design, Astria Fireplaces® has established itself as a trusted name among homeowners, architects, and builders. Headquartered in the United States, Astria Fireplaces® offers a wide range of indoor and outdoor fireplaces that combine style, performance, and functionality. Their products are known for their exceptional attention to detail, using premium materials and advanced technologies to deliver outstanding heating efficiency and comfort. Astria Fireplaces® understands that every space is unique, and therefore, they offer a diverse collection of fireplace options to suit various design aesthetics and preferences. From contemporary and modern designs to traditional and rustic styles, Astria Fireplaces® provides a fireplace solution to complement any home or outdoor setting. Warranty Astria® Brand Gas Fireplace Limited Lifetime Warranty Innovative Hearth Products ("IHP") Limited Lifetime Warranty warrants your Astria® brand gas fireplace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, firebox, and barrier carry the Limited Lifetime Warranty. Full Warranty Information: CLICK HERE Astria® Brand Wood-Burning Fireplace 20-Year Limited Warranty Innovative Hearth Products ("IHP") 20-Year Limited Warranty warrants your Astria® brand wood-burning fireplace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The Product body, firebox, and ceramic glass carry the 20 Year Limited Warranty. Full Warranty Information: CLICK HERE Electric Fireplace Limited One-Year Warranty Innovative Hearth Products Limited One Year Warranty ("IHP") warrants your electric fireplace, appliance, or insert ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, blower, and circuit board, if applicable, carry the Limited One Year Warranty. Full Warranty Information: CLICK HERE Return Policy To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process. Could you explain the process of obtaining an RMA (Return Merchandise Authorization)? Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition. No dents, rust or any damage. No exceptions. Items that have been installed by customer cannot be returned. We must be able to resell the items. Original approval to send back the returned items does not mean that they will be approved for credit. Everything will be inspected upon receiving the return to determine a credit. Is there a re-stocking fee? Yes. If eligible for a return, a 20% re-stocking fee will apply. What if an RMA is issued by the manufacturer for a warranty? Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you. Is an RMA the same as a credit? No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. Items installed by customer cannot be returned. Items damaged in shipment on the way back to distributor or manufacture cannot be returned. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice. Can I return obsolete or special-order items? No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased. What happens if I get an approved RMA but I don’t ship back the product? RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA. What happens if the product I am returning is damaged or unsellable upon receipt? It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged. Items cannot be returned if they have been installed or adjusted in any way. Item's damaged due to water, fire or any other elements cannot be returned. We must be able to resell the item and the items must come back in original packaging with no damage. Any dents, rust or any adjustments to the venting or fireplace itself cannot be returned under no exceptions. If the returned item is in less than "like new" condition or missing original items, the restocking fee may be reassessed up to 100% to cover damage or missing parts. Can I return a product that has been installed or burned? No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. No exceptions. Due to the nature of our products, items that have been installed, used, or modified in any way are not eligible for return or refund. Installation of a product constitutes acceptance of the item in its delivered condition by the customer. Customer accepts the product fully when installed. We cannot issue a refund under any circumstance once an item has been installed.We must be able to resell the items. Original approval to send back the returned items does not mean that they will be approved for credit. Everything will be inspected upon receiving the return to determine a credit. Please be advised that once a return is processed and received at our warehouse, it cannot be shipped back to the customer due to liability restrictions. If we find that the unit was deemed unsafe to resell or return we will dispose of in accordance with our standard handling procedures. You have 30 days to initiate a return process for a door that doesn't fit or for any other reason. We will not accept returns on doors 30 days after the doors have been delivered. Returns received without a return authorization number will not be refunded.
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